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We offer free standard shipping on every order across the United States. No minimum purchase is required, and every order includes tracking. Most orders arrive in 1–2 business days in the contiguous US.
You have 30 days from delivery to request a return, and return shipping is on us. Refunds go back to your original payment method within 5–10 business days of us receiving the item. Opened or used beauty products can only be returned if they arrived damaged, defective or incorrect.
To start a return, email celaurabeauty@gmail.com with your order number. Read our refund policy
Orders are processed within 1 business day. Most deliveries arrive in 1–2 business days in the contiguous United States; Alaska, Hawaii and US territories usually take 3–6 business days. You will receive a tracking link as soon as your order ships.
The Excellence Crème line has evolved into a triple care color routine that aims to color while caring for your hair. With Hyaluronic Acid infused into the system, you may notice the conditioning feel as you apply, and the color you see on the strands. This kit is designed to cover gray completely, while keeping the hair looking vibrant and natural. The package you receive may vary by region, but the core routine remains the same: color, cleanse, and condition with care.
Available in 27 shades to suit different bases and textures, including the deep 3 Natural Black shade. The crème formula is non-drip for cleaner application, and the kit is designed to cover gray effectively while leaving hair with a natural tone that isn’t brassy.
Beyond gray coverage, the Hyaluronic Acid components target hydration and conditioning during the coloring process. The result is color that can feel vibrant without sacrificing softness. While individual results vary, many users report a balanced, natural appearance and a refreshed feel after treatment.
Always follow shade-specific instructions inside the box. The formula is crafted to be non-drip for easier handling, and using the included conditioner after coloring can help maintain moisture and shine. Remember to perform a strand test if you’re unsure about how your hair may respond.
Note: Visuals are for illustration; packaging may vary by region. This product is intended for at-home use and is part of a broader color-care routine from L'Oreal Paris.
Q: Does this kit provide 100% gray coverage?
A: Yes—this triple care system is designed to cover gray completely while nourishing hair during coloring.
Q: Is this dye suitable for all hair types and textures?
A: Yes. The crème formula is non-drip and works across many hair types, with 27 shade options.
Shipping
Free standard shipping on every order across the United States — no minimum purchase. Orders are processed within 1 business day and most arrive in 1–2 business days in the contiguous US (Alaska, Hawaii and US territories: 3–6 business days). Every order includes tracking.
Returns
You have 30 days from delivery to request a return, and return shipping is free. Refunds go back to your original payment method within 5–10 business days of us receiving the item. For hygiene and safety reasons, opened or used cosmetics, skincare and hair care can't be returned — unless they arrived damaged, defective or incorrect, in which case we will replace or refund them.
To start a return, email celaurabeauty@gmail.com with your order number. Full details: Shipping policy · Refund policy.
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