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We offer free standard shipping to every province and territory in United Kingdom.
We offer free standard shipping to every province and territory in United Kingdom. No minimum purchase is required, and all orders include tracking for your convenience.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at info@belvera.co.uk and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to United Kingdom’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
Designed for versatility, this dual-sided back scrubber combines a 17-inch wooden handle with two bristle textures. The soft nylon bristles offer gentle cleansing, while the stiff natural bristles provide a more robust exfoliation. The result is a single tool that adapts to your skin’s needs during both wet and dry brushing sessions.
The long handle lets you reach difficult areas like the mid-back, shoulders, and lower back with minimal effort. The soft bristles are suited for delicate areas, offering a comfortable cleanse that protects the skin’s surface. For areas that may benefit from exfoliation, the stiff bristles provide a deeper pass to help remove dull, dry surface skin. Together, they support a thorough yet gentle routine that can harmonize with your existing shower rituals.
Practical details enhance daily use. A non-slip grip helps you maintain a secure hold, even when your hands are wet. A hanging rope offers easy storage and quick air drying, keeping the brush ready for your next shower or grooming session.
In the shower, you can tackle back and shoulders without twisting or overreaching. Dry brushing with the stiff bristles before a shower can be an efficient way to prep skin and create a fresh feel. When you’re finished, simply rinse the brush and let it air dry near your sink or in the shower area.
With its thoughtful design and material choices, the Metene Shower Brush offers a straightforward way to refresh your routine. While individual results vary, the tool is built to support exfoliation, cleansing, and daily skin care in a simple, convenient package.
Q: Is the Metene Shower Brush suitable for both wet and dry brushing?
A: Yes—the dual-sided design supports both wet cleansing and dry brushing for exfoliation.
Q: How often should I replace the brush?
A: Replacement every 3–6 months is recommended for maximum hygiene.
Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with all original packaging, safety seals intact, and all accessories included. For hygiene and safety reasons, opened or used beauty, skincare, haircare, fragrance, makeup, nail, tattooing, and personal care items cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at bellaviacanada@gmail.com
All approved returns must be sent to the following address:
Bellavia Canada – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
You can always reach us at bellaviacanada@gmail.com for any return-related questions.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, leaking, broken, or arrives with missing components. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect, expired), Bellavia Canada will cover the return shipping cost.
Exceptions / Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges
Exchanges are only available for unopened items that arrived damaged, defective, incorrect, or expired. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Beauty & Personal Care items must still be unopened, unused, with all seals intact, and in their original packaging.
Refunds
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at bellaviacanada@gmail.com
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
Bellavia Canada ships exclusively within Canada across all provinces and territories.
Standard delivery: Total delivery time is approximately 5 business days (2–3 business days processing plus delivery time).
Remote or northern regions: 6–10 business days due to distance, weather conditions, and limited carrier routes.
Deliveries to areas such as Yukon, Northwest Territories, Nunavut, and certain rural communities may take longer because of seasonal and logistical factors.
While we always aim for timely deliveries, once a package is handed over to the carrier, Bellavia Canada is not responsible for carrier delays, service interruptions, or weather-related disruptions.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after shipment.
Shipping within Canada is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location.
Please ensure your shipping address is complete and accurate before placing your order. Bellavia Canada is not responsible for delays, lost shipments, or delivery issues caused by incorrect or incomplete address information.
If your order arrives damaged, please contact us immediately at bellaviacanada@gmail.com with clear photos of the package and its contents. We will review the situation and assist you as quickly as possible.
If your package is marked as “delivered” by the carrier but you have not received it, please first:
If the issue remains unresolved, please email us and we will help initiate a carrier inquiry or claim when applicable.
At this time, Bellavia Canada ships only within Canada. International shipping options may become available in the future.
If you have any questions regarding shipping, please contact us at: bellaviacanada@gmail.com
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