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We offer free standard shipping on every order across the United States. No minimum purchase is required, and every order includes tracking. Most orders arrive in 1–2 business days in the contiguous US.
You have 30 days from delivery to request a return, and return shipping is on us. Refunds go back to your original payment method within 5–10 business days of us receiving the item. Opened or used beauty products can only be returned if they arrived damaged, defective or incorrect.
To start a return, email celaurabeauty@gmail.com with your order number. Read our refund policy
Orders are processed within 1 business day. Most deliveries arrive in 1–2 business days in the contiguous United States; Alaska, Hawaii and US territories usually take 3–6 business days. You will receive a tracking link as soon as your order ships.
Experience a moisture-rich, at-home eye therapy with the NOVEHA Express Warm Compress Eye Mask. Built around hydro-heat moisture technology, it delivers clean, humidified warmth designed for sensitive eyes. The mask is lightweight and stays in place with a secure Velcro strap, while a soft velvet cover adds a gentle touch against the skin. This isn't a medical claim, but many users appreciate the simple, reusable approach to soothing eye discomfort during long days at a screen or in dry environments.
The velvet cover is washable, and the mask is designed for repeated use. NOVEHA offers customer support and a satisfaction-oriented approach to help if you’re unsure about the fit or routine.
Q: What makes the NOVEHA Express Warm Compress Eye Mask different?
A: The mask uses hydro-heat moisture technology to deliver clean moist heat, with an adjustable strap and washable velvet cover for a comfortable, reusable experience you can microwave or freeze.
Q: Is this suitable for sensitive eyes or conditions like stye or pink eye?
A: The product is designed for sensitive eyes, offering moist heat relief and gentle warmth. It should be used as directed; consult a clinician for medical concerns, and discontinue if irritation occurs.
Shipping
Free standard shipping on every order across the United States — no minimum purchase. Orders are processed within 1 business day and most arrive in 1–2 business days in the contiguous US (Alaska, Hawaii and US territories: 3–6 business days). Every order includes tracking.
Returns
You have 30 days from delivery to request a return, and return shipping is free. Refunds go back to your original payment method within 5–10 business days of us receiving the item. For hygiene and safety reasons, opened or used cosmetics, skincare and hair care can't be returned — unless they arrived damaged, defective or incorrect, in which case we will replace or refund them.
To start a return, email celaurabeauty@gmail.com with your order number. Full details: Shipping policy · Refund policy.
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